Arc Point

ICT services & product studio · Gaborone

Built to be
relied on.

Arc Point is a 100% citizen-owned ICT company. We design, run and secure the systems businesses depend on, and build software of our own.

Every system has a point
where it must not fail.

We start there.

Scroll

Most businesses never notice their systems until they stop working. We build the kind you never have to think about: migrated cleanly, secured properly, and structured so the data tells the truth.

Hands on a keyboard in front of a laptop, with data dashboards overlaid

Enterprise-grade IT, owned and run in Botswana.

Dell Preferred PartnerOne of only two in Botswana.
Microsoft partnerAppointed Managed Partner, with Office 365 partner status.
100% citizen ownedA Botswana ICT company.
Award winnerApps4Africa and the mHealth Youth Innovation Competition.

What we do

Business productivity

Collaboration that works as one.

SharePoint, Microsoft 365, Teams and Exchange, set up so people, content and processes connect. Custom SharePoint solutions, upgrades and Microsoft licence provisioning keep your teams moving.

  • Custom SharePoint
  • Microsoft 365
  • Teams & Exchange
  • Content management
  • Reporting & analytics
  • Governance & board portals
  • RPA
  • Microsoft licensing

Infrastructure & security

Core infrastructure that holds.

Data centre, virtualisation, networking and storage, with identity, access and information protection built in from the start.

  • Virtualisation
  • Networking & storage
  • Identity & access
  • Server security

Managed services

We run it, so you can run the business.

Experienced specialists take over your server and desktop operations under clear service-level agreements, on Windows and Linux. When you need more hands, we can also place our key resources with your team.

  • Server management
  • Desktop management
  • Monitoring & audits
  • SLAs
  • Outsourced key resources

Project management

Projects that land on plan.

Dedicated ICT project management, following ITIL and PRINCE2 practice. We run scope, timelines, risks and reporting so rollouts arrive as agreed.

  • Project planning
  • PRINCE2 & ITIL
  • Risk & change
  • Status reporting

Software & products

Software, AI and integration.

Application development, DevOps and testing, AI-driven workflows, and integration between the systems you already run. Plus products of our own, starting with Syonic, a customer engagement portal, launching soon.

  • App development
  • DevOps & testing
  • AI-driven workflows
  • System integration
  • Dynamics 365 & Salesforce
  • Syonic
ProductivityInfrastructureManagedProjectsSoftware

SharePoint · What we build

Custom SharePoint solutions, built around how your teams work.

Intranets, portals and workflow-driven sites designed with your teams, then built, deployed and supported by Arc Point. Your content, forms and approvals in one place that people actually use.

  • Intranets
  • Document hubs
  • Forms & workflows
  • Team sites
  • Permissions & governance

SharePoint · Migration

Upgrades and migrations that carry your workflows across.

Version upgrades and platform moves, planned so content, permissions and workflows arrive intact. Delivered by Arc Point: SharePoint Server 2016 to 2019, workflows included.

  • Version upgrades
  • Content & permissions
  • Workflow migration
  • Testing & cutover

Dynamics 365 · Deployment

Microsoft Dynamics, set up around your processes.

Dynamics 365 deployed and configured around how your teams work, with your data and systems connected so everyone sees the same picture.

  • Configuration
  • Data import
  • Integrations
  • User training

Automation · RPA

RPA solutions that take over the repetitive work.

Robotic process automation for repetitive, rules-based tasks, so your people spend their time on work that needs judgement.

  • Invoice & data entry
  • Reporting
  • System-to-system transfers
  • Approvals & alerts

Microsoft · Licensing

Microsoft licences, provisioned for your organisation.

We provision the Microsoft licences your people need and assign them correctly, so every user has the right access from day one.

  • Microsoft 365
  • Dynamics 365
  • User assignment
  • Right-sized seats

Click a card to explore

What we can do

Governance · Board portals

Board meetings, without the paper chase.

A secure board portal that brings agendas, papers, minutes and decisions together. Directors prepare faster, meetings run to plan, and every action is tracked from decision to done.

  • Board packs
  • Agendas & minutes
  • Action tracking
  • Committees
  • Secure access & audit trail
Board portal
Next meetingBoard meetingThursday · 10:00 · Boardroom
BMTSKNLR
1Welcome and apologiesChair
2Minutes of the previous meetingApprove
3Chief Executive's reportNote
4Finance and audit committee reportDecide
5Any other businessOpen
Board pack
AgendaPDF
Previous minutesPDF
CEO reportPDF
Finance reportPDF

Illustrative interface · sample data

How we work

Four steps. No surprises.

STEP 01

Discover

We learn how the business runs, where the system strains and what a good outcome looks like.

STEP 02

Design

A written plan with scope, risks and sequence, agreed before anything moves.

STEP 03

Deliver

We build, migrate and test in stages, following ITIL and PRINCE2 practice, with a rollback ready.

STEP 04

Support

Handover, documentation and training, then continued support after go-live.

Launching soon

Meet Syonic.

A customer engagement portal from Arc Point. Send campaigns over SMS and WhatsApp, manage contacts, add your team and connect it to the systems you already run.

Syonic · Customer engagement portal
DashboardDashboard
Admin
Frommm/dd/yyyyTomm/dd/yyyyChartDaily
Balance
BWP 4,820.50
Messages sent
1,24896.2% delivered
Contacts
3,415
Campaigns
246 active
Delivered
1,201
Failed
47
Opened
864
Clicked
312

Messages over time

Messages sentDeliveredFailed
3020100
MonTueWedThuFriSatSun

Messages by channel

1,248messages
SMS 78%WhatsApp 22%

Channel performance

Delivery rate %Open rate %Click rate %
100500
SMSWhatsApp

Interface preview · sample data

More about Syonic

Built to plug in.
Built for your whole team.

Syonic fits around the way you already work: connect it to your own systems, and bring your colleagues into the same account.


          

        

      

      
Integrations

      
Connect Syonic to the systems you already run.

      
Use API keys and the Syonic API to send messages and read delivery results from your own applications, CRM or back office, with documentation to build against.

      
  • API keys
  • API documentation
  • CRM & back office
  • Your own applications

    

    

      

        
      

      
Team members

      
Add your team as sub-users.

      
Invite colleagues into the same Syonic account, so campaigns, contacts and reporting are shared in one place instead of passed around by email.

      
  • Sub-users
  • One shared account
  • Shared contacts
  • Shared reporting

    

  

  
Illustrative · sample data







  
  

    
Let's find
your point.

    
Tell us what your systems need to do. We will tell you how we would get there.

    
info@arcpoint.co.bw

    
Registered officePlot 24482, Gerald Estates, Francistown, Botswana